Marcus Evans is a company which specialize in the development and research of strategic events for senior business executives. It has an international network of 63 offices. The Marcus Evans company produce and manage around a 1000 events every year. These events focus on issues in telecommunications, technology, transportation, health, human resources, business improvement, capital markets and corporate finance. The Marcus Evans company provides its clients with business knowledge and information, allowing them to sustain a competitive advantage, providing a positive contribution to their success.
Effective Handling Of Complaints
The Marcus Evans company take complaints from their customers very seriously. It has defined procedures for handling complaints expeditiously and effectively. Marcus Evans always appreciates constructive criticism no matter what the source, and uses customer feedback to make related improvements to the company. The conference division of Marcus Evans has focused on a number of events dealing with the most effective strategies and practices for addressing complaints. The annual conference is in the first week of February.
Key Points Of A Complaints Conference
The conference division of Marcus Evans have focused on a number of events dealing with the most effective strategies and practices for addressing complaints. The key topics at the conference in February 2009 consisted of creating awareness for recognizing customer complaints, adjusting organizational vision, increasing customer retention and loyalty through customer complaint processes and adapting, developing services and products from the feedback made. The second annual marcus evans complaints conference also spoke about tapping the sources of alternative communication channels, and a personalized approach to customer complaints.
Focus Of The Second Marcus Evans Complaints Conference
The second conference perceived customer complaints as a wonderful opportunity to deliver on the customer experience and build loyalty, advocacy as well as customer retention by handling the complaints of customers efficiently and in a satisfactory manner. The conference stated that the management of customer complaints not only guaranteed the much sought after ROIs, but also provided a good opportunity for growth. According to Marcus Evans, customer feedback helps to develop innovative products, services and marketing strategies.
Participants At The Conference
The second annual marcus evans complaints conference was attended by directors, managers, board members and heads of departments such as customer service, marketing and sales, production management and quality management.
Marcus Evans is a company which considers the complaints made by its customers to be a valuable asset for its growth. It regards customer feedback as an effective way of gaining customer loyalty. You can check out the website http://www.marcusevans.com/marcus-evans-complaints.asp for details about the services offered.
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